Question 1

How Do I Download the Statement of Accounts (SOA)?

Accepted Answer

1. Select the "SOA" tab on the left panel of your screen. 
2. Enter the start and end date to filter your SOA by date. 
3. Click the "Download SOA" button to receive a pdf version of your statement of accounts.

Question 2

Is there a Minimum Top-Up Amount or Expiry on My Funds?

Accepted Answer

No, there is no minimum top-up amount or expiry on the funds added into the account.

Question 3

How Do I Proceed with a Draft Order?

Accepted Answer

1. Select the "Orders" tab on the left panel of your screen. 
2. Select "Draft/Waiting For Payment" to view your draft orders 
3. Under the "Actions" column, select the pen icon to edit your draft order. 
4. Enter your recipient list and greeting card message, and select your time for delivery. 
5. Select "Continue to Payment" to be directed to the check-out page. 
6. Choose your payment method and select the "Pay" button in the order details to proceed with your order.

Question 4

How Do I invite Another User?

Accepted Answer

1. Select the Team tab on the left  
2. Select the invite user tab on the top right 
3. Enter the email address and role  
4. Select invite user

Question 5

How to Top Up My Account?

Accepted Answer

1. Select the "+" button at the top right corner of your screen. 
2. Enter your desired amount to top up and choose your preferred payment method below. 
3. Enter your payment details and select "Top Up Now" to make a payment.  
You may do a one-time top-up into your account, or make payment for your orders on an adhoc basis.

Question 6

How to Download the Pro-forma Invoice?

Accepted Answer

1. After selecting your gift, entering your recipient list, greeting card message and selecting the time for delivery, you may proceed to the check-out page by clicking on the "Continue to Payment" button at the bottom of your gift campaign. 
2. Select the download "Pro-forma Invoice" button on the top right corner above your order details. 
3. Select "Pro-forma Invoice" to view your invoice and select "Print" to print or save your invoice for your records.

Question 7

How to Choose a Gift?

Accepted Answer

1. On the left panel of your screen, select the orange "Send Gift" button to view the full catalogue of gifts. 
2. You may sort the catalogue by brand or individual product listings by selecting "View by Brand" or "View by Gift" respectively. 
3. You may click on the green "Filter" button to restrict the selection to a specific category, recipient or price range of your gift.  
4. Once you have chosen your gift, you may select "Send Gift" on the product listing to create your gift campaign.

Question 8

How to Verify My Account?

Accepted Answer

1. Select the icon on the top-right hand corner of the screen.  
2. Click on "Company Profile" from the dropdown menu.  
3. Update your company information if needed. 
4. Select "Save" and "Request for Verification"

Question 9

Giftano sounds awesome! How do I list my business on Giftano.com?

Accepted Answer

For business enquiries about listing on Giftano.com, please reach out to us at merchant@giftano.com and we will get back to you as soon as we can.

Question 10

Can I buy Gift Cards from overseas?

Accepted Answer

Yes, you may purchase a gift card on Giftano.com even if you are overseas. However, the gift cards and gift vouchers are only redeemable in Singapore at this stage.

General

How Do I Download the Statement of Accounts (SOA)?

Is there a Minimum Top-Up Amount or Expiry on My Funds?

How Do I Proceed with a Draft Order?

How Do I invite Another User?

How to Top Up My Account?

How to Download the Pro-forma Invoice?

How to Choose a Gift?

How to Verify My Account?

Giftano sounds awesome! How do I list my business on Giftano.com?

Can I buy Gift Cards from overseas?

Create Gift

General

How Do I Download the Statement of Accounts (SOA)?How Do I Download the Statement of Accounts (SOA)?

How Do I Download the Statement of Accounts (SOA)?

Is there a Minimum Top-Up Amount or Expiry on My Funds?Is there a Minimum Top-Up Amount or Expiry on My Funds?

Is there a Minimum Top-Up Amount or Expiry on My Funds?

How Do I Proceed with a Draft Order?How Do I Proceed with a Draft Order?

How Do I Proceed with a Draft Order?

How Do I invite Another User?How Do I invite Another User?

How Do I invite Another User?

How to Top Up My Account?How to Top Up My Account?

How to Top Up My Account?

How to Download the Pro-forma Invoice?How to Download the Pro-forma Invoice?

How to Download the Pro-forma Invoice?

How to Choose a Gift?How to Choose a Gift?

How to Choose a Gift?

How to Verify My Account?How to Verify My Account?

How to Verify My Account?

Giftano sounds awesome! How do I list my business on Giftano.com?Giftano sounds awesome! How do I list my business on Giftano.com?

Giftano sounds awesome! How do I list my business on Giftano.com?

Can I buy Gift Cards from overseas?Can I buy Gift Cards from overseas?

Can I buy Gift Cards from overseas?