Question 1

Do recipients need to pay a delivery fee for the gifts in The Ultimate Gift series?

Accepted Answer

No. All gifts in The Ultimate Gift series come with free delivery! This includes the instant e-delivery of experience gifts and courier delivery of physical products. However, some merchants who deliver products via a courier may request a redelivery fee should the first delivery attempt be unsuccessful. The redelivery fee varies from merchant to merchant, and recipients are advised to contact their selected merchant directly for further inquiry should this occur.

Question 2

What is the expiry date for The Ultimate Gift series?

Accepted Answer

The Ultimate Gift series has a validity period of 6 months. The gifts offered in each of The Ultimate Gift series have a unique validity period that varies from merchant to merchant. Please check the gift's terms and conditions for more information on its exact validity period.

Question 3

How do I redeem the gift that I've chosen?

Accepted Answer

For Products
If you have selected a product, please enter your preferred delivery address for the gift to be physically delivered by mail or courier.

For Experiences
If you have selected an experience, you may head down to the merchant’s venue to enjoy your experience. Please note that some experiences may require an advanced booking and redemption guidelines may vary from merchant to merchant. Please check your gift’s terms & conditions for further instruction.

Question 4

What are your delivery charges for The Ultimate Gift series?

Accepted Answer

There are no charges for delivery by email or WhatsApp, however, there may be a service charge for premium delivery options such as delivery post or courier. The service charge for each premium delivery method varies and can be found on the 'Delivery Details' page before checking out.

Question 5

How do I know if my order for The Ultimate Gift series has been confirmed?

Accepted Answer

Upon checkout, you will receive a confirmation email to acknowledge your order details. Please be sure to check your inbox or spam folder. If you did not receive a confirmation email, do reach out to support@giftano.com.

The Ultimate Gift series

Do recipients need to pay a delivery fee for the gifts in The Ultimate Gift series?Do recipients need to pay a delivery fee for the gifts in The Ultimate Gift series?

Do recipients need to pay a delivery fee for the gifts in The Ultimate Gift series?

What is the expiry date for The Ultimate Gift series?What is the expiry date for The Ultimate Gift series?

What is the expiry date for The Ultimate Gift series?

How do I redeem the gift that I've chosen?How do I redeem the gift that I've chosen?

How do I redeem the gift that I've chosen?

What are your delivery charges for The Ultimate Gift series?What are your delivery charges for The Ultimate Gift series?

What are your delivery charges for The Ultimate Gift series?

How do I know if my order for The Ultimate Gift series has been confirmed?How do I know if my order for The Ultimate Gift series has been confirmed?

How do I know if my order for The Ultimate Gift series has been confirmed?